Welcome — start here
Your Ledger® device stores the cryptographic keys that control access to your cryptocurrencies. Keeping those keys secure is the single most important step to protect your holdings. Below you'll find an easy, practical plan to set up a Ledger device securely, maintain it over time, and reduce the risk of loss or theft.
Quick checklist (do this first)
Only purchase from the official store or an authorized reseller. If you already own a device, verify the packaging and device authenticity during setup.
Set up your device in a secure, offline environment. Never share your recovery phrase with anyone or with any website that requests it.
Use the supplied recovery sheet or an approved metal backup. Store it in a safe location (consider split storage or a safety deposit box).
Only update firmware via Ledger Live and from official sources. Keep apps updated, and verify the device's screen during any update.
Choose a PIN you will remember but isn't trivial. For advanced users, enable a passphrase for plausible deniability—store passphrases securely and separately.
Best practices (long-term)
Treat your recovery phrase like the master key to your finances. Do not photograph it, type it into a computer or phone, or store it online. Consider a metal backup for protection against fire, water and aging. Periodically verify that your backup is legible and stored in the same security condition you expect.
Troubleshooting & warnings
If you lose your Ledger device, your funds are not lost if you have your recovery phrase. If anyone offers to “help recover” your funds and asks for your recovery phrase—refuse. Ledger support will never ask you for your 24-word recovery phrase. Only restore your phrase on a trusted hardware device.
5 FAQs
1. What is a recovery phrase and why is it critical?
The recovery phrase (usually 24 words) is the human-readable backup of your private keys. Anyone with this phrase can access your crypto—keep it offline and secure.
2. Can I enter my recovery phrase into a phone or computer to back it up?
No. Typing or photographing your recovery phrase exposes it to malware and cloud backups. Use a physical, offline backup.
3. How often should I update Ledger firmware?
Update whenever Ledger issues an official firmware release. Only update from Ledger Live and verify device prompts during updates.
4. What happens if I forget my PIN?
If you forget your PIN, you can reset the device and restore from your recovery phrase. Make sure the phrase is safe before resetting.
5. Is a passphrase required?
Passphrases add an extra layer of security and create separate wallets from a single recovery phrase. They are optional but powerful—store them safely.